How can we help?
We read every message. It helps to include your iPhone model, your iOS version and the app version, which is shown at the bottom of Profile.
Frequently asked questions
Who can join Transform Airports?
Working aviation professionals aged 18 or older, such as airport, airline and ground staff. There's no public sign-up. Join with an invitation from a member, or tap Request to join on the sign-in screen and we'll review your request.
I was invited. How do I get in?
- Open the app and tap I have an invite code.
- Enter the email address the invitation was sent to and the 6-digit code from the email.
- Choose a password, then read and accept the community guidelines.
Codes work for one hour. If yours expired, ask the person who invited you to send it again.
I forgot my password.
- On the sign-in screen, tap Forgot password? and enter your email.
- We email you a 6-digit code. Enter it in the app.
- Choose a new password of at least 8 characters.
No email after a few minutes? Check your spam folder, then write to us.
Which devices are supported?
iPhone with iOS 26 or later.
How do I send a note?
Open Give. The nearest airport is picked for you, or tap Search to choose another. Pick the kind of note, describe what you saw, add a photo if it helps, and tap Send. You can follow its progress in Notes.
How do I follow airports and get notifications?
In Profile, tap Airports you follow to add airports, and turn on Push notifications. You'll get an alert when a new note about those airports arrives. You can turn notifications off any time in iOS Settings.
How do I report a note or block someone?
Open the note's menu and choose Report or Block user. Reports are reviewed within 24 hours. You can review and undo blocks in Profile, under Blocked users.
How do I delete my account?
- Open Profile and scroll to the bottom.
- Tap Delete account and confirm.
Deletion happens right away. We delete your profile, sign-in, photos, followed airports and blocks. Notes you sent stay so airport teams keep their records, but your name and photo are removed from them. Can't open the app? Email us from the address on your account and we'll delete it for you.
How do I get a copy of my data?
Email us from the address on your account. We respond within 30 days. Read the privacy policy for everything we collect and why.
Can I report an emergency in the app?
No. Transform Airports isn't monitored around the clock. For emergencies, safety hazards or security threats, contact airport operations, airport police or your local emergency number right away.